### What can be done online - Create your member account - Make premium payments - Track claim status - Update personal info - Find an in-network provider - Access member forms ## When to contact us - Checking coverage - Validating in-network providers - Questions about your claim - Understanding your Explanation of Benefits (EOB) - Billing inquiries and more ## Tools for a faster resolution ### Member account login View your plan details, check coverage, track claims and find your explanation of benefits (EOB). [Log in](https://identity.bluecrossmn.com/u/login?state=hKFo2SBUcHg1SzR2V0RGQ3MtenIwcnJ0aklGLXNQdHc0SHFuSaFur3VuaXZlcnNhbC1sb2dpbqN0aWTZIEZLQjNhdGpEeS1EdEF4cnU3MjhfWFNwbGN2UnhkSUM3o2NpZNkgcDZ2elJyNHBQRUFvWkM4d0NVQWNMU3VNSHU2OEJKMm4) ### Documents and forms Get plan documents including provider directories, benefits overviews, enrollment forms and more. [View documents](/member-resources/member-documents-forms) ### Member FAQs Find answers to our most frequently asked questions. [Get answers](/member-resources/member-faqs) ### Site Search You can learn a lot about health insurance and our plans by using our website search. [Search](/search) ## Call support ## Sometimes you just need to talk to a person If you need help or have questions and want to speak to a person, we're here for you. ### Member Customer Service ### Check your member ID card It's a faster experience if you call the number listed on the back of your member ID card. You can [log in](https://identity.bluecrossmn.com/u/login?state=hKFo2SBUcHg1SzR2V0RGQ3MtenIwcnJ0aklGLXNQdHc0SHFuSaFur3VuaXZlcnNhbC1sb2dpbqN0aWTZIEZLQjNhdGpEeS1EdEF4cnU3MjhfWFNwbGN2UnhkSUM3o2NpZNkgcDZ2elJyNHBQRUFvWkM4d0NVQWNMU3VNSHU2OEJKMm4) to view your ID card. ### No member ID card? Call our general line: **(651) 662-8000** **1-800-382-2000** TTY **711** 7 a.m. to 8 p.m. CT Monday-Friday ### Plan shopping support ### Individual & Family **(651) 662-5050** **1-800-262-0823** TTY **711** 7 a.m. to 8 p.m. CT Monday-Friday [Email](mailto:individual.smallgroup.sales@bluecrossmn.com) [Find an agent](https://agentfinder.bluecrossmn.com/) ### Medicare **(651) 662-9949** **1-844-777-0191** TTY **711** 7 a.m. to 8 p.m. CT Monday-Friday [Explore Medicare plans](/our-plans/medicare-plans) ### Group health plans Looking for health insurance for your business or organization? Give us a call: **1-855-295-6278 (TTY 711)** ### Medical Assistance (Medicaid) View plans and get information on qualifying and applying. [Get more information](/our-plans/medical-assistance-medicaid) ### Help in other languages ### Customer Service works with translators **We support:** - Spanish - Somali - Vietnamese - Hmong - And more [Get help in your language](/contact-us/get-help-your-language) ### Mailing address Blue Cross and Blue Shield of Minnesota P.O. Box 64560 St. Paul, MN 55164-0560 **Office locations** RiverPark I 3400 Yankee Drive Eagan MN 55121-1627 RiverPark II 1800 Yankee Doodle Road Eagan, MN 55121-1644 ## More information ## Need something else? Get contact and business information for other areas across Blue Cross and Blue Shield of Minnesota. ### For Providers [Get more information](/providers/contact-us-healthcare-providers) ### For Agents [Get more information](/agents) ### For Investors [Get more information](https://investors.bluecrossmn.com/) ### For Media [Get more information](/about-us/newsroom/media-contacts) ### For Caregivers [Get more information](/member-resources/caregiver-resources) ### For Suppliers [Get more information](/contact-us/sustainable-sourcing-program) ## Feedback ![Hand holding phone with email icon on the screen.](/sites/default/files/styles/3x2_third/public/ab571fb4-e218-427d-b626-bfe45be8a944.png.webp?itok=QfMWswlr) ### Send us feedback - Report a website issue - Send us an idea - Share your general thoughts Please do not include any personal health information. Responses will not be sent. Thank you for helping. [Give feedback](https://bcbsmn.az1.qualtrics.com/jfe/form/SV_25c079cCkd7IuTs)